Cancellation and refunds

This page explains how payments, cancellations and refunds work for group tours.

Payment schedule

1. First deposit: 30% of the trip price, three months before the planned trip.
2. Second deposit: 50% of the trip price, once we start making bookings.
3. Final payment: the remaining 20%, before departure.

If you cancel

Tell us in writing as soon as you can, by email to [email protected] or in the chat you booked through. What you get back depends on when you cancel:

• After the first deposit, while the group is not yet formed and more than two months before departure: we refund 100% of what you have paid.
• After the second deposit: we refund 50% of what you have paid.
• Close to departure, once rooms and all other arrangements are booked: we cannot give a refund.

If we cancel, or a permit is refused

If we cancel a departure, you can move to another date or have your payments to us refunded. Permits are decided by the authorities and we cannot guarantee them. If a permit is refused or a restricted area closes, we will offer you another route where we can.

Rental deposits

Rental deposits are separate from trip payments. When you return the motorcycle, we refund 50% straight away. We check the other 50% against any traffic violations and refund it, minus any fines, within 7 working days. If there are no violations, we refund it as quickly as we can.

Questions

Write to [email protected] or call +86 137 0881 2549.